Your trust is our priority. At Platinum Fitness, we handle your personal information with the utmost care, discretion, and security. Any data you provide is used solely to enhance your membership experience, from seamless access to our gyms to tailored communications that keep you informed. We never compromise on privacy—your information remains confidential and protected in line with Singapore law and our strict internal standards.
1. Terms of Use
By using the Platinum Fitness website (“Website”), you agree to be legally bound by these Terms and by this Privacy Policy, as updated from time to time. If you do not accept these Terms, you should discontinue use of the Website. The Website is owned and operated by Platinum Fitness SG Pte Ltd. We reserve the right to suspend or terminate your access at any time, with or without notice. We are not liable for any downtime or unavailability of the Website.
2. Intellectual Property
All content on the Website, including text, graphics, and media (“Content”), is the property of Platinum Fitness SG Pte Ltd or its licensors. Content may only be used for personal, non-commercial purposes. You may not copy, modify, distribute, or exploit Content without our prior written permission.
3. Limitation of Liability
We strive to provide accurate and reliable information. However, we do not guarantee that the Content is error-free, complete, or suitable for all purposes. Platinum Fitness will not be held liable for any loss, damages, or expenses arising from use of the Website or reliance on its Content, except where required by law. Your sole remedy for any damages is limited to a refund of any fees paid for the affected service in the month the issue arose.
4. External Links
Our Website may contain links to third-party websites. These links are provided for convenience only. Platinum Fitness has no control over, and accepts no responsibility for, the content or policies of such websites.
5. Competitions and Promotions
From time to time, Platinum Fitness may run competitions, prize draws, or promotions. These will be subject to additional rules, which will be published at the time of participation.
6. Personal Data Collection
“Personal Data” refers to information that can identify you, such as your name, identification number, contact details, and other relevant information. We may collect Personal Data directly from you, your authorised representatives, publicly available sources, business partners, or through your interactions with our services. Examples include:
- Submitting forms on our Website (e.g., membership sign-up)
- Customer service interactions (calls, emails, meetings)
- Using our Website or mobile applications
- Participating in promotions, surveys, or events
- Providing referrals or being referred by partners
If you provide information about others (e.g., family members), you confirm that you have their consent to do so.
7. Use of Personal Data
We may use your Personal Data to:
- Respond to your enquiries and requests
- Manage membership administration and operations
- Handle billing, payments, and account matters
- Comply with legal and regulatory requirements
- Prevent fraud, investigate disputes, and ensure security
- Provide updates on services, promotions, and offers (where consent is given)
- Improve customer experience through surveys, analytics, and service enhancements
We may also use your Personal Data for Additional Purposes, such as:
- Market research and customer insights
- Loyalty and rewards programmes
- Event invitations and promotional campaigns
- Partner offers aligned with health, fitness, and lifestyle
8. Disclosure of Personal Data
Your Personal Data may be disclosed, where appropriate, to:
- Related companies and employees
- Agents, contractors, or third-party service providers (e.g., IT, payment, courier, marketing)
- Professional advisors (auditors, lawyers, insurers)Business partners, investors, or transferees in the event of a merger, acquisition, or sale
- Government or regulatory authorities, as required by law
- Other parties with your prior consent
We will take reasonable steps to ensure that your Personal Data is protected against unauthorised access or disclosure.
9. Marketing Communications
With your consent, we may contact you by phone, email, SMS, WhatsApp, or other channels with promotions, offers, and updates. You may withdraw consent at any time by:
- Following “unsubscribe” instructions in emails or SMS, or
- Contacting us directly at cs@platinumfitness.sg.
Please allow up to 30 days for requests to take effect.
10. Cookies and Tracking
Our Website uses cookies to:
- Enable certain features (e.g., remembering login preferences)Improve Website performance and efficiency
- Analyse user behaviour for service improvements
- Support advertising and promotional campaigns
- You can disable cookies via your browser settings, but this may affect functionality.
We also use Google Analytics and related tools for analytics, remarketing, and advertising. You may opt out via Google Ads Settings or install the Google Analytics opt-out tool.
11. Data Accuracy and Retention
You are responsible for ensuring that the Personal Data you provide is accurate and up to date. We retain data only as long as necessary to fulfil the purposes outlined above or to comply with legal requirements.
12. Governing Law
This Privacy Policy is governed by the laws of Singapore.
13. Contact Us
If you have any questions regarding your Personal Data or this Privacy Policy, please contact our Data Privacy Officer at:
📧 cs@platinumfitness.sg
